Returns &
Refunds

Return Window

We accept eligible return requests within 30 days of delivery.

• The item must be unworn and unused.
• The item must be in its original condition.
• The item must not have been washed, altered, damaged or stained.
• Original tags, packaging and accessories should be included where applicable.
• Valid proof of purchase or order number is required.

Items Not Eligible For Return

Certain products may not be eligible for return due to their customized nature, hygiene considerations or sale conditions.

• Custom-made or personalized products.
• Products made according to customer measurements.
• Customized team apparel or special-order products.
• Items that have been worn, washed, altered or damaged.
• Gift cards.
• Final-sale products clearly marked as non-returnable.

Custom & Personalized Orders

Because custom products are created specifically according to customer requirements, customized and personalized orders may not be eligible for return or refund.

Exceptions may apply if a product arrives damaged, defective, or materially different from the approved order specifications.

Wrong Size / Fit

If your item does not fit correctly, contact us within 30 days of delivery.

Depending on availability and circumstances, we may offer an exchange, eligible return, or assistance selecting another size.

Damaged or Defective Items

Every Harvexa Leather product is inspected before shipment. If your order arrives damaged or you believe it has a defect, contact us within 7 days of delivery.

• Provide your order number.
• Describe the issue.
• Provide clear photographs of the product.
• Provide photographs of damaged packaging where applicable.

After reviewing the issue, we may provide a replacement, repair, refund or another suitable resolution.

Wrong Item Received

If you receive an item different from what you ordered, contact us within 7 days of delivery.

Please include your order number and photographs of the item received. If the error was caused by Harvexa Leather, we will arrange an appropriate replacement or refund.

How To Request A Return

To start a return, contact our customer support team.

• Full name
• Order number
• Product name
• Reason for return
• Photos of the product where applicable

Return Shipping

Unless the item is defective, damaged, incorrect, or the return is caused by an error on our part, the customer may be responsible for return shipping costs.

If we sent the wrong item or the product arrived damaged or has a verified manufacturing defect, Harvexa Leather may cover the applicable return shipping costs.

Original shipping charges may be non-refundable unless required by applicable law or the return is caused by an error on our part.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Partial Refunds

In certain circumstances, only a partial refund may be issued.

• The item has been used.
• The item shows signs of wear.
• Original components are missing.
• The product was damaged after delivery.
• The returned product does not meet our return conditions.

Exchanges

If you need a different size or an eligible replacement, contact our support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

Sale & Promotional Items

Items purchased during special promotions, clearance events, or marked as Final Sale may have different return conditions.

Any special return restrictions will be clearly communicated on the relevant product or promotional page.

Lost or Undelivered Orders

If tracking shows that an order has been delivered but you cannot locate it, please contact us as soon as possible.

We may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

International Returns

International customers may be responsible for return shipping costs, customs charges, duties, taxes or other fees associated with returning an item.

Harvexa Leather cannot guarantee that customs duties or import taxes paid at the time of delivery will be refundable.

Natural Leather Character

Leather is a natural material. Small variations in texture, grain, color, natural markings and surface character may occur between individual products.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

Because orders may enter processing or production shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.

Custom or personalized orders may not be cancellable once production has started.

Policy Abuse & Fraud Prevention

Harvexa Leather reserves the right to refuse returns, refunds, exchanges or other requests where there is evidence of fraudulent activity, excessive or abusive return behavior, product misuse, false damage claims or unauthorized payment activity.

This does not affect any rights you may have under applicable consumer protection laws.